frequently asked questions

If you have any queries, or are curious about the programme, explore our Frequently Asked Questions below. If you do not find what you are looking for, please do not hesitate to contact our call centre by clicking here or calling 0861 925 538.

    1. Do I need my Legacy Lifestyle membership card when earning/redeeming Lifestyle Rands?
  • No, all you need is your cell phone number and your 5 Digit PIN code. In this way, there is no need to change your existing transacting habits, and you can always reap the rewards of being a Lifestyle member. 


    The pin code is your self-nominated, 5-digit, Legacy Lifestyle PIN and is not your phone/sim PIN code.


  • 2. What % of Lifestyle Rands do I earn on a transaction?
  • Lifestyle Rands earned vary from partner to partner depending on the particular service offering.

  • 3. Where can I see a list of Legacy Lifestyle partners?
  • Visit the partners page or click here for a list of partners. If you're looking for a specific partner store use the search filter, or click on the category you wish to explore.

  • 4. What do I do if I lose my Legacy Lifestyle card?
  • Your Legacy Lifestyle card is not needed to earn or redeem Lifestyle Rands. However, if you wish to order a replacement card you may do so by contacting us on: 


    Call Centre: 0861 925 538

    Please note, replacement cards will be charged at R50.

  • 5. Do I lose the benefits of other existing programmes that I am a part of?
  • No, because Legacy Lifestyle is not linked to any bank, members are able to carry on earning rewards with existing programs linked to their credit cards.

  • 6. What happens if I forget my security PIN?
  • Simply click here or on the Forgot your PIN link on the login page.  Enter your mobile number and a new 5 Digit PIN, and a verification code will be sent to your mobile phone. To activate your new PIN, you must enter the verification code on the website as prompted. This can also be done in any partner store.


  • 7. How do I check my Lifestyle Rands balance?
  • Login to your account and view your balance from the My Account page. Alternatively, your balance can be checked on any of the Legacy Lifestyle in-store terminals.

  • 8. How long after the transaction does it take for my Lifestyle Rands to become active?
  • Lifestyle Rands will appear in your account as pending immediately, but may take 30 days to be ready for use. This has been put in place to prevent fraudulant transactions.

  • 9. Do I have to pay any administrative costs?
  • There are no joining, membership, or annual costs. There are also no additional admin fees when earning, and what you see on the partner page is the nett reward that you receive.  You will, however, be charged 3 Lifestyle Rands (R3) when you redeem. 

  • 10. As a Legacy Lifestyle member am I taxed on the Lifestyle Rands I earn?
  • No. Lifestyle Rands are tax free.


  • 11. Can I use Lifestyle Rands for items on sale?
  • This is at the partner's discretion. Please ask the partner before concluding the sale to avoid disappointment.



  • 12. Can I extend my Lifestyle Rands to a later date before they expire?
  • No, all unused points will be forfeited 36 months after the date on which they were earned.

  • 13. Can I allow someone else to use my Lifestyle Rands?
  • Yes, you may transfer your Lifestyle Rands to anybody who is a Lifestyle member by calling the call centre on 0861 925 538.

    Transfers can only be processed from one completed account to another and may take up to 48 hours to reflect in the recipients account. Please note that a 10% transfer fee will apply.

  • 14. Can I use my Lifestyle Rands outside of South Africa?
  • Yes, as long as the store/hotel is an affiliate. You will see the Legacy Lifestyle logo in the store window. View the partner page for more information on our affiliates.

  • 15. Can I return something that was bought with Lifestyle Rands?
  • Yes, members are able to exchange a product and reclaim their Lifestyle Rands. However, returns are subject to the policies of the respective partner stores, and can only happen within 30 days from the date of purchase.

  • 16. How do I Earn Lifestyle Rands at Dis-Chem Pharmacies?
  • Members must first link their Legacy Lifestyle and Dis-Chem Benefits Card online via the Legacy Lifestyle website or in a Dis-Chem Pharmacy by approaching Customer Service Consultant. Please note that it can take up to 24 hours for a Members Account to be linked. Once the account is successfully linked, Members must simply  swipe their Dis-Chem Benefits Card whenever they shop at Dis-Chem Pharmacies and they will automatically Earn Lifestyle Rands and Dis-Chem Benefit Points.

  • 17. How do I Redeem Lifestyle Rands at Dis-Chem Pharmacies?
  • In order to Redeem Lifestyle Rands at Dis-Chem Pharmacies, Lifestyle Members must convert their Lifestyle Rands into Dis-Chem Benefit Points via the Legacy Lifestyle website or the Legacy Lifestyle Mobi App. Please note that a 10% (ten percent) Administration Fee will be charged from the total amount of Lifestyle Rands being converted. Each transaction is also subject to a Transaction Fee of 3 Lifestyle Rands.

  • 18. What are the benefits of being on the Gold or Black Membership Tier?
  • Legacy Lifestyle Hotel Benefits:

    Tier Discount % % back in Lifestyle Rands (LR) Qualifying Criteria

    Silver Member      20 % discount       4 % back in LR   N/A

    Gold Member        20 % discount      8 % back in LR    Earn LR 5,000 in 12 months

    Black Member       20 % discount       12 % back in LR    Earn LR 9,500 in 12 months

  • 19. How do I qualify for Gold or Black membership?
  • Members qualify for the Gold and Black tiers based on their spend within the previous 12 month period, from the date of registration. In order to qualify for Gold status a member needs to have earned 5 000 Lifestyle Rands, and 9 500 Lifestyle Rands for Black status, within a 12 month period, from the date of registration. Accounts are reviewed annually.

    Alternatively, a Silver member may purchase a Black membership for R9500 and a Gold membership for R5000 


    As a Gold Card holder can I upgrade to Black membership? 

    Yes, Black membership can be bought at a cost of R4500


  • 20. Where can I purchase a Gold or Black membership card?
  • Contact us on:


    Call Centre: 0861 925 538


    Please note that an additional R50 will be charged for the card itself.

  • 21. Can I purchase 3rd Party Vouchers?
  • You can purchase a number of 3rd party vouchers from your dashboard. Simply login, click on the voucher icon you would like, and follow the prompts to purchase.

    Some 3rd parties allow you to redeem your vouchers online, some allow you to redeem in-store, so please make sure you understand where they can be spent

  • 22. How do I pay for partner vouchers?
  • Members may purchase partner vouchers using Lifestyle Rands, Credit Card, or Masterpass. You can discount your Credit Card or Masterpass payment buy partially paying with Lifestyle Rands.

  • 23. Will I Earn Lifestyle Rands on vouchers?
  • Yes, provided you pay with Credit Card or Masterpass you will Earn back on your purchase.

  • 24. Can vouchers be exchanged or refunded?
  • Vouchers may not be refunded or exchanged for another voucher or cash. Please consult the specific partners regarding the validity period of your vouchers.

  • 25. How do I change my personal details?
  • Login to your account and click the Update Profile button from the My Account page

  • 26. How do I contact Legacy Lifestyle?
  •  Please do not hesitate to follow one of the below links or call the call centre:






    Call Centre: 0861 925 538

  • 27. Will I receive spam SMS or emails?
  • No, you will not receive any SMS's or Emails if you uncheck the tick boxes when registering. However, if you would like to receive SMS's Emails, you will not receive anything that would not be of interest to yourself. This is regulated by an interest list based on which partner stores you transact with.