If you have any queries, or are curious about the programme, explore our Frequently Asked Questions below. If you do not find what you are looking for, please do not hesitate to contact our call centre by clicking here email@example.com or calling 0861 925 538.
No, all you need is your cell phone number and your 5 Digit PIN code. In this way, there is no need to change your existing transacting habits, and you can always reap the rewards of being a Lifestyle member.
The pin code is your self-nominated, 5-digit, Legacy Lifestyle PIN and is not your phone/sim PIN code.
Yes, as long as the store/hotel is a Legacy Lifestyle Brand Partner. You will see the Legacy Lifestyle logo in the store window. View the partner page or mobile app for more information on our affiliates.
There are no joining, membership, or annual costs. There are also no additional admin fees when Earning, and what you see on the partner page is the Reward percentage that you receive. You will, however, be charged 3 Lifestyle Rands (R3) when you Spend your rewards.
Visit the partner's page or click here or visit our mobile app for a list of Brand Partners. If you're looking for a specific partner store, use the search filter, or click on the category you wish to explore.
No, all unused points will be forfeited 36 months after the date on which they were Earned. The primary objective is to increase Earn and Spend at our Lifestyle Brand Partners, by members who are active regularly.
Lifestyle Rands will immediately appear in your account as pending, but may take up to 30 days to be ready for use. This has been put in place to allow for returned goods and as a security measure to protect Members and Lifestyle Brand Partners
Simply click here or on the Forgot your PIN link on the login page. Enter your mobile number and a new 5 Digit PIN and a verification code will be sent to your mobile phone. To activate your new PIN, you must enter the verification code on the website as prompted. This can also be done on the in-store terminal in any Lifestyle Partner store.
Yes, Members are able to exchange a product and reclaim their Lifestyle Rands. However, returns are subject to the policies of the respective Lifestyle Partner stores, and can only happen within 30 days from the date of purchase.
Members qualify for the Gold and Black tiers based on their spend within the previous 12 month period. In order to qualify for Gold status, a Member needs to have Earned 5 000 Lifestyle Rands, and 9 500 Lifestyle Rands for Black status, within a 12 month period.
Alternatively, a Silver member may purchase a Black membership for R9500 and a Gold membership for R5000
No, you will not receive any SMS's or emails if you do not check the tick boxes when registering. However, if you would like to receive SMS's or emails, you will not receive anything that would not be of interest to yourself. This process is defined by an interest list based on your profile and which partner stores you transact with.
Members must first link their Legacy Lifestyle and Dis-Chem Benefits Card online via the Legacy Lifestyle website or in a Dis-Chem Pharmacy by approaching Customer Service Consultant. Please note that it can take up to 24 hours for a Members Account to be linked. Once the account is successfully linked, Members must simply swipe their Dis-Chem Benefits Card whenever they shop at Dis-Chem Pharmacies and they will automatically Earn Lifestyle Rands and Dis-Chem Benefit Points.
In order to Redeem Lifestyle Rands at Dis-Chem Pharmacies, Lifestyle Members must convert their Lifestyle Rands into Dis-Chem Benefit Points via the Legacy Lifestyle website or the Legacy Lifestyle Mobi App. Please note that a 10% (ten percent) Administration Fee will be charged from the total amount of Lifestyle Rands being converted. Each transaction is also subject to a Transaction Fee of 3 Lifestyle Rands.