frequently asked questions

If you have any queries, or are curious about the programme, explore our Frequently Asked Questions below. If you do not find what you are looking for, please do not hesitate to contact our call centre by clicking here or calling 0861 925 538.

    1. Do I need my Legacy Lifestyle membership card when earning/redeeming Lifestyle Rands?

    2. How do I contact Legacy Lifestyle?

    3. Can I use my Lifestyle Rands outside of South Africa?

    4. How do I change my personal details?

    5. Do I have to pay any administrative costs?

    6. What do I do if I lose my Legacy Lifestyle card?

    7. Where can I see a list of Legacy Lifestyle partners?

    8. Can I extend my Lifestyle Rands to a later date before they expire?

    9. How long after I have Earned Rewards does it take for my Lifestyle Rands to become active?

    10. How do I check my Lifestyle Rands balance?

    11. What happens if I forget my security PIN?

    12. Can I return something that was bought with Lifestyle Rands?

    13. Can I use Lifestyle Rands for items on sale?

    14. What % of Lifestyle Rands do I earn on a transaction?

    15. What are the benefits of being on the Gold or Black Membership Tier?

    16. How do I qualify for Gold or Black membership?

    17. As a Gold Card holder can I upgrade to Black Membership?

    18. Where can I purchase a Gold or Black Membership card?

    19. Do I lose the benefits of other existing programmes that I am a part of?

    20. Will I receive spam SMS or emails?

    21. How do I Earn Lifestyle Rands at Dis-Chem Pharmacies?

    22. How do I Redeem Lifestyle Rands at Dis-Chem Pharmacies?

    23. Can I purchase 3rd Party Vouchers?

    24. Can vouchers be exchanged or refunded?

    25. How do I pay for partner vouchers?

    26. Will I Earn Lifestyle Rands on vouchers?