PAIA manual

Legal notices control document for electronic interactions, transacting and communication with the public and guests

Manual prepared in accordance with section 51 of the promotions of access to information’s act, No 2 of 2000 for Legacy Group Holdings (Pty) Ltd (“Legacy Lifestyle”); registration number: 2000/008166/07
This manual includes all companies comprising the Legacy Group of companies; companies managed by the group and associated companies.

  • Contact Details

    Street address:
    5 Autumn Street P O Box 3410
    Legacy House Rivonia

    Postal address
    PO Box 3392

    Telephone number: +27 (0) 11 806 6800
    Facsimile number: +27 (0) 11 806 6886
    E-mail address:

  • Guide on how to use the Promotion of Access to Information Act

    This particular Act has gone a long way to ensuring access to information which could contribute towards your decision making processes when interacting with Legacy Lifestyle. There are specific process and procedures as set out in section 10 of the Act that will assist you in gaining access to the required information within the prescribed guidelines. The Human Rights Commission is tasked with helping the public with matters relating to the Act. The Promotion of Access to Information unit can be contacted for this process as prescribed in Section 10 or on any other related queries at:

    Postal address:
    The Human Rights Commission: PAIA Unit
    The Research and Documentation Department
    Private Bag 2 700

    Telephone number: +27 (0) 11 484 8300
    Facsimile number: +27 (0) 11 484 0582
    E-mail address:

  • Copy of notice

    No notice in terms of Section 52(2) of the Act has been published.

  • Records available in terms of legislation other than the Promotion of Access to Information Act
      • Human resources
        • Basic Conditions of Employment No. 75 of 1997
        • Employment Equity Act No. 55 of 1998
        • Labour Relations Act No. 66 of 1995
        • Skills Development Levies Act No. 9 of 1999
        • Skills Development Act No. 97 of 1998
        • Unemployment contributions Act No. 4 of 2002
        • Unemployment Insurance Act No. 63 of 2001
        • Pensions Funds Act 24 of 1956
        • Compensation for Occupational Injuries and Health Diseases Act 130 of 1993
        • Occupational Health and Safety Act 85 of 1993
        • Unemployment Insurance Act 63 of 2011-12-09 Environmental Health and Safety Act 1989
      • Accounting and finance
        • Income Tax Act No. 95 of 1967
        • Value Added Tax Act No.89 of 1991
        • Public Accountants’ and Auditors’ Act No. 80 of 1991
        • Revenue Laws Amendment Act 60 of 2008
        • Financial Intelligence Centre Act 38 of 2001
        • National Credit Act 34 of 2006
      • Company Secretarial and Administration
        • Companies Act No. 71 of 2008
        • Stamp Duties Act No. 77 of 1968
        • Copyright Act 98 of 1978
        • Competition Act 89 of 1998
        • Share Blocks Control Act 59 of 1980
        • Consumer Protection Act 68 of 2008
        • Customs and Excise Act 91 of 1964
        • Gauteng Liquor Act 2 of 2003
        • KwaZulu-Natal Liquor Act 27 of 1989
        • Western Cape Liquor Act 4 of 2008
        • Eastern Cape Liquor Act 10 of 2003
        • Mpumalanga Liquor Act 5 of 2006
        • National Liquor Act 59 of 2003
      • Safety
        • Occupational Health & Safety Act No. 85 of 1993
  • Access to the records held
    • The categories of records which are available without a person having to request access in terms of the Act.

      Information already available in the public domain including information that is available in terms of the latest notice regarding the categories of records in terms of section 52 (2)

    • Records that may be requested

      Kindly note that there are a number of grounds for refusal of access to records.
      Company Secretarial/Legal
      Human Resources

  • Accessing a record held by the Company of for one of the company it Heads
    • The request must be made to the head of the Company at the contact details as detailed above.
    • Any request for access to records in terms of the Act must be completed on the prescribed form “A” in terms of the Act and regulations.
    • The requester must provide sufficient detail on the request form to enable the head of the Company to identify the record and the requester. The requester should also indicate what form of access is required.
    • The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of the right.
    • If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the request is being made.
    • The head of the Company must notify the requester by notice, requiring the requester to pay the prescribed fee (if any) before processing the request. The prescribed fee is in the Regulations.
    • The head of the Company will then make a decision in accordance with the provisions of the Act, whether to grant the request or not and notify the requester of the decision.
    • If the request is granted, a further fee must be paid for the search, reproduction and preparation, and for any time that has exceeded the prescribed hours to search and prepare the record for disclosure.
    • Legal remedies are available to a requester who believes that there has been a failure to comply with the Act. The requester may lodge an appeal or an application to court.

For any additional assistance please feel free to contact The Human Rights Commission: PAIA Unit, The Research and Documentation Department, Private Bag 2 700, Houghton, 2041 or at:
Telephone number: +27 (0) 11 484 8300
Facsimile number: +27 (0) 11 484 0582
E-mail address:

  • Other information

    The Minister of Justice and constitutional Development has not made any regulations in this regard.

  • Fees and payments thereof
    • Personal requester

      Anyone who seeks information pertaining to him/her-self is called a personal requestor and is exempted from paying a requestor’s fee.

    • Requester
      • A requestor fee to a public body is prescribed by the Act to be R 50.00.
      • Additional fees for replication of data in various forms are prescribed by the Act and are detailed in the act that is available at
      • The Head as per the Act may charge for time spent on processing the request.
      • Legacy undertakes to communicate all such costs to requester and require payment from the requester before proceeding with the request as detailed in the prescribed form “A”.